Replacement Yarn

October 2nd, 2014

Recently I was knitting away with some lovely soft yarn, I had knitted with this yarn before, although in a different colour, a lovely deep purple. As I was knitting I came across a problem, there were black marks along the yarn, every so often the yarn would have some black marks, it was incredibly had to clean off. As I was knitting lace work I really did not want to cut this an rejoin, once may have been OK, but there were of many marks throughout the yarn.

I have in the past briefly discussed the frustrating problem of knots in the yarn, although these are very frustrating I do also understand why there are knots in the yarn, a knot is not really an issue, but lots of knots is a problem, I felt very much the same with these black marks.

I did clean some marks off but this took a while, this is one of the smaller marks after a little cleaning

coats crafts smoothie DK black oil marks replace yarn

So I made the decision to make the company aware of my problem, this is the first time I have ever complained about yarn quality, I think what really pushed me was that it was a light cream yarn with so many marks on.

they were very quick to reply, with an apology and explained that these marks were oil from the machinery, this is not something they see as acceptable and was unfortunate that they yarn had marks on.

They asked my address so that I could be sent some yarn to replace mine

Today I received this….

coats crafts smoothie DK black oil marks replace yarn coats crafts smoothie DK black oil marks replace yarn

I certainly did not think that they would send me this amount of yarn, I was delighted and I feel very lucky. It defiantly makes up for the marks on my own yarn! and it did make me feel that they really do not expect their yarn to have problems, if they thought that these balls would be the same they would not send them to me!

I use coats crafts products quite a lot, we have a coats haberdashery near us with lovely yarns, fabrics and books as well as other items, I love everything from the Rowan, Patons and the FAB is just…well fab! I use a lot of yarn as you can imagine I go through a fair amount and very rarely come across a problem other than the occasional knot so for them to send me so much yarn as an apology and replacement really does show that they are confident that this doesn’t happen all too often! 😀

by Juniper Askew

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2 comments on “Replacement Yarn”

  1. chesterbunnynuts commented on 4th October 20149:01 pm

    Well, that's great customer service for you - wish they were all like that! Good on you Coats, very impressed!

    1. juniperaskew commented on 5th October 201412:46 am

      I am very impressed with them, I was keen to do this post because you often hear about faulty yarn and not often how they felt about it or how they rectified it, they clearly don't think their yarn should have any problems and are willing to prove it :D

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